Job Summary

Driver Training order entry and management, which includes assisting reps in the preparation of quotes as needed, trainer calendar management (no calendar optimization), bookings, and all related communication, importing and maintenance of all customer training participant data.

Key Work Activities

Activity A Order Entry & Management (65%)

Verify submitted Driver Training orders for audit purposes and JSOX compliance.

Enter and process Driver Training orders received from sales reps (example: online keys, bookings, inspection booklets, participant books, TTT kits, reprints, or any other Driver Training related order) as per service level agreement (SLA)

Manage trainer calendars by

Holding dates and offering date availabilities to sales reps based on first come, first served basis

Confirming live and virtual sessions via email once dates finalized between sales rep and customer

Cancelling and rescheduling sessions based on notice received from sales reps and trainers

Entering bookings as received (focus on order entry maximization and not calendar optimization)

Planning travel runs (road shows) for distant location clients while considering travel and expenses

Submit travel expense requests on Concur on behalf of trainers for all distant training requiring overnights, flights & rentals

Office Duties: Process credit cards inspection booklets & participant books packaging & shipping (Parts), TTT kit upload, packaging & shipping (DT operations), in-house wallet card printing (DT operations)

Coordinate, plan, and book training for GNJ employees such as technicians, trainers, sales reps and all other GNJ department employees as needed.

Ensure all invoices are processed in the system as soon as order is completed

Invoice customers using internal order system

Follow up with trainers and reps for any missing supporting information or documents delaying invoicing





Credit and rebill customers as needed

Work together with internal departments (Customer care, A/R, and Central Invoicing team) on customer complaints, corrections, clarification, and disputes related to invoicing

Collect and send all credit card transaction information required for processing prior

Activity B Importing, Reports & Record Management (15%)

Prepare reports of training records (online key status & training course data) per client site(s) or parent company as requested by sales rep

Assist with training record inquiries such as expiration dates, certificate reprints, training course data and specifics, and any other related training data inquiry

Import online transfer records daily from online course platform into internal order system

Import all internal and external training session data received from trainers

Import external training data received from clients for sessions conducted by their in-house trainer (in-house TTT participant data record management)

Create and maintain customer data file and participants records

Send certification for participants

Activity C Interaction with Internal & External Clients (Reps, Trainers, Supervisors, Clients & Other Departments) (15%)

Answer all incoming & outgoing calls using Microsoft Teams, Jabber & Phones & emails.

Communicate with external clients directly via email for certain agreement accounts, online troubleshooting support & reprints (as required) depending on request type & questions





Participate and support the onboarding process for current trainers

Communicate with trainer supervisor regarding any trainer issues or training concerns

Train and support new sales reps regarding DT courses and order requirements

Interdepartmental communication and support as required

Assist internal customers with Driver Training quote preparation as needed

Quote verification, training & coaching as required

Activity D Individual & Team (5%)

Participate in team meetings and one-on-ones

Complete all Cyber security training as well as LMS training as needed

Prepare Standard of Work documents

Support and provide coverage for other team members

Meet KPIs and adhere to all SLAs

PODAR

Additional Qualifications

Education

At least 1 year of Community College Certificate/Diploma

Adult Instructor or Trainer - Health and Safety, Power Equipment - Theory and Practical

Bachelor of Education, Bachelor of Education - General

Certificates & Designations

High School

Post secondary education

Skills

Achieves Results

Perform well in a quick-paced environment

Ability to evaluate alternatives in order to make the right decision

Business Knowledge and Improvement

Identify Solutions

Mechanical Aptitude

Focus on Continuous Improvement

Collaborates with Others, Works Effectively with Others

Committed to Customers

Anticipates Customer Needs

Develops and Maintains Relationships

Communicates Effectively

Clear and Concise (oral and written communication)

Presentation Skills

Communicates with Confidence

Courteous and Professional Manner

Patience and Tact

Demonstrates Functional Expertise

Experiential Knowledge

Mobile Technology

Strong Problem Solving

Leads People and Teams

Performance Coaching

Strong Interpersonal Skills

Work Experience, 4 Years - Related Experience

📌 Driver Trainer - Permanent Hourly (Winnipeg)
🏢 Johnston Equipment
📍 Winnipeg