Elevate the online customer journey as the eCommerce Manager at Samsung Electronics Canada. Focus on enhancing platform performance and operational excellence with a strong team-oriented approach. This role requires minimum 6 years of experience, overseeing the order management platform's functionality while optimizing user experiences.
Collaborate cross-functionally with sales, logistics, and development teams to ensure smooth operations. Your proactive problem-solving skills will drive success in managing site performance and customer satisfaction. Key Responsibilities:
- Oversee order management platform functionality and accuracy
- Implement enhancements to improve online customer experience
- Resolve site issues during off-hours for platform reliability
- Collaborate with teams to ensure productive online shopping journey
- Monitor performance and troubleshoot issues with third-party APIs Requirements:
- Bachelor’s degree in Business, Marketing, or IT
- Minimum 6 years in eCommerce or related role
- Strong analytical and problem-solving skills
- High integrity and reliability in performance
- Proficient in MS Office, particularly Excel Lead the charge in optimizing customer experience while driving operational improvements at Samsung Electronics Canada.