Transform customer engagement as the Director of Product Support at Huron Tractor. This role focuses on optimizing Parts and Service operations to enhance customer satisfaction and loyalty.You will lead the strategy and execution of a thriving Product Support division at one of Canada's top John Deere dealerships. Your expertise in dealership operations will facilitate collaboration across Sales, Service, and Agriculture teams. You are expected to modernize service delivery through technology while nurturing talent within the organization.
Your leadership will be key to sustaining and growing Huron Tractor's customer loyalty and market presence.Key Responsibilities:Define and implement strategy for Parts and Service operationsImprove customer retention through service excellenceDrive modernization initiatives and technologiesCultivate a team-oriented team environmentManage performance metrics for continuous improvementRequirements:10+ years in dealership operations leadershipExperience in multi-location Service ManagementStrong knowledge of financial performance indicatorsProven skill in team development and leadershipExperience with agriculture technology solutionsUtilize your strategic vision to lead Huron Tractor in delivering unparalleled customer service.#J-18808-Ljbffr