Shape AI-driven customer experiences as an Engineering Manager at Dialpad. Manage the development of an cutting-edge calling platform leveraging advanced technologies. As a Senior Engineering Manager, you will oversee the calling experience, reporting directly to the VP of Engineering.
This vital role combines leadership and hands-on coding, working with and mentoring a high-performing team. You will lead projects focusing on real-time audio quality and cutting-edge integrations to enhance contact center functionalities. Your expertise in AI tools will set a benchmark for development pace and efficiency.
Key Responsibilities:
- Oversee projects from planning to successful launch
- Mentor engineers and manage team performance
- Ensure the calling platform remains high-quality and user-friendly
- Collaborate across teams to align on priorities
- Implement AI-driven solutions efficiently Requirements:
- 10+ years in engineering experience
- 5+ years in team leadership
- Expertise in WebRTC and SIP
- Full-stack familiarity with JavaScript and Python
- Proven experience with microservices architecture Elevate Dialpad’s calling technologies to redefine client interactions while leading a skilled engineering team.
📌 Engineering Manager for AI Solutions (Vancouver)
🏢 Socket.dev
📍 Vancouver
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