Elevate customer success with Suger as an Enterprise Customer Success Manager in Vancouver. Manage strategic enterprise accounts, driving engagement and retention in a hybrid work model.

In this full-cycle role, you will be responsible for onboarding, implementation, and maintaining relationships with key enterprise customers. You'll work closely with cross-functional teams to ensure the success of your accounts and identify expansion opportunities. This dynamic position emphasizes proactive account management and high-touch customer engagement.

Key Responsibilities:



• Own and manage a book of Enterprise accounts from kickoff to renewal • Lead customer onboarding and implement marketplace listings • Conduct daily customer calls for support and troubleshooting • Facilitate renewals and maintain detailed account notes • Contribute to internal documentation and team syncs

Requirements: • 3+ years in Customer Success or Account Management • Experience with enterprise customers in B2B SaaS • Excellent written and verbal communication skills • Strong project management abilities • Proactive in identifying customer needs and risks

Drive customer success and engagement within enterprise accounts at Suger, leveraging solid communication and project management skills.

📌 Enterprise Customer Success Manager at Suger (Vancouver)
🏢 Suger.io
📍 Vancouver