Lead customer service initiatives as the ERP Application Support Team Lead at Acumatica. Focus on technical assistance while enhancing team performance and client satisfaction. This managerial position offers an exciting opportunity to guide a team of Support Engineers at Acumatica.

Your role involves both technical support and team leadership, providing advanced assistance to customers and managing daily operations. Strong leadership skills and a customer-centric focus are vital for success in this agile environment. Key Responsibilities:

- Train and develop support engineers for high performance
- Handle escalation of complex customer issues
- Coordinate with engineering and other teams for resolutions
- Ensure compliance with service level agreements
- Identify areas for operational improvements and implement changes

Requirements:

- Bachelor’s in IT, Business Administration, or related field
- 5+ years in ERP application support
- Experience leading technical teams (3+ years)
- Strong problem-solving and analytical skills
- Great verbal and written communication expertise

Become a part of Acumatica’s mission to enhance customer service through effective leadership and technical support.

📌 ERP Application Support Team Lead (Montreal)
🏢 Acumatica
📍 Montreal