CLK 12R - Customer Service Representative )

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Posting Title

CLK 12R - Customer Service Representative

Position Classification

Union

GEU

Work Options

On-Site

Location

Chilliwack, BC V4Z 1A7 CA
Maple Ridge, BC V4R 2S1 CA
Multiple Locations, BC CA (Primary)
Squamish, BC V8B 0H3 CA

Salary Range

$57,699.62 - $65,135.07 annually

Close Date

9/2/2026

Job Type

Regular Full Time

Temporary End Date

Ministry/Organization

BC Public Service -> Citizens' Services

Ministry Branch / Division

Service BC/In- person Services

Job Summary

The Team
Join a service-focused team dedicated to making it easier for people and businesses across B.C. to access the government services they need. Service BC values kindness, collaboration, innovation, and diverse perspectives, creating an inclusive workplace where employees are supported to contribute, grow, and deliver “Service with Heart” to communities across the province.
The Role
As a Service BC Customer Service Representative, you’ll help people access government services through in-person, phone, and digital channels, providing respectful, responsive, and accessible support. You’ll work with people from diverse backgrounds and needs, using empathy, sound judgment, and attention to detail to provide clear information, process applications and payments, and find appropriate solutions while following government guidelines.
Qualifications:
Education

- Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma (BCAGD), General Educational Development Certificate (GED), etc.).

Experience

- Experience providing inclusive customer service to a diverse clientele.




- Experience delivering service excellence in a high volume, fast paced, rapidly changing environment, through in-person, virtual technologies and telephone interactions.
- Experience using digital applications/databases to search for and record information.
- Experience in word processing/data entry and using computer applications such as MS Word, Outlook and Excel.

Preference may be given to applicants with one (1) or more of the following:

- Additional years of experience in any of the above requirements and/or preferences.
- Experience with conflict resolution and de-escalating emotionally charged situations.
- Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.
- Experience maintaining administrative files and record keeping.
- Experience delivering service in a regulated and/or legislated public service sector environment (e.g.: municipal, provincial, federal), while following processes and procedures.
- Customer service training and/or certification.
- Experience handling financial transactions from the general public (e.g.: payment processing, cash handling).

Willingness statement:
Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.).

For questions regarding this position, please contact .





About this Position:
There is currently 1 position available in Chilliwack.
This position has full time in office requirements.
An eligibility list may be established to fill current and/or future permanent vacancies in Maple Ridge, Chilliwack, and Squamish.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations (status or non-status), Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

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📌 CLK 12R - Customer Service Representative (Chilliwack)
🏢 British Columbia Public Service Careers
📍 Chilliwack