Join our team as an IVR / Contact Centre Solution Architect, specializing in Salesforce Service Cloud Voice and Amazon Connect. Drive the design of scalable voice solutions that enhance customer service.We are seeking an experienced architect proficient in Salesforce Service Cloud Voice and Amazon Connect. This role demands expertise in CRM, telephony, and contact centre operations. You will lead technical teams to translate business requirements into actionable solutions, ensuring smooth implementation and troubleshooting.Key Responsibilities:Design and implement scalable voice contact centre solutionsLead technical teams and support deployment activitiesTroubleshoot solutions to ensure operational excellenceIntegrate Salesforce with internal and external systemsManage omni-channel routing for voice and digital workflowsRequirements:Proven experience with Salesforce Service Cloud VoiceStrong understanding of Amazon ConnectFamiliarity with Salesforce Apex, Flows, and Process BuilderBackground in telephony service providers preferredAbility to bridge business and technical requirementsBring your Salesforce and telephony expertise to elevate our contact centre solutions.#J-18808-Ljbffr

📌 Ivr Solutions Architect With Salesforce Expertise (Toronto)
🏢 Envision Technology Solutions
📍 Toronto