Air Canada Vacations in Montréal is seeking aDirector, Contact Centre & Group Operations to lead the 24/7/365 call center and group operations. You will drive sales, service excellence, and efficiency while managing outsourced partners and a high-performing team.
The role requires a university degree and 10+ years of leadership in contact centers or travel/hospitality, with strong English and French. This permanent, full-time position offers a hybrid work model and competitive advantages.
📌 Executive Lead, 24/7 Contact Centre & Group Operations (Montreal)
🏢 Air Canada Vacations
📍 Montreal
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