The successful candidate will manage a territory of diagnostic customers, with a solid emphasis on delivering best-in-class in-clinic lab installations and actively promoting utilization in alignment with clinical guidelines.

Key responsibilities include enhancing the post-sale customer experience, overseeing the installation, set-up, and connectivity of diagnostic devices and online platforms, providing technical support, and facilitating customer on-boarding. Additionally, the candidate will conduct cyclical customer touchpoints to provide comprehensive clinic training and education on the usage, maintenance, and clinical benefits of our diagnostic solutions to ensure optimal in-clinic application.

This is a

2-year contract position,

covering the

Northern and Eastern Ontario regions , and the ideal candidate resides in the Ottawa Area.

RESPONSIBILITIES Territory Management Execution Excellence: Support, Educate & Drive Utilization

Manage customer needs within a territory through regular check-ins, both on-site and remote, to meet performance indicators and budget.

Deliver customer care through technical support, troubleshooting, training, and education on diagnostic solutions.

Upsell and cross-sell products, identify leads, and collaborate with team members to enhance the customer experience.

Deliver exceptional post-sale customer service through seamless implementation and staff training.

Installation and set-up of diagnostic devices, routers, network switch connections, Practice Management Software connectivity and set-up of online platforms.

Driving the customer on-boarding experience by identifying motivators and providing solutions through pre-onboarding, installation, training and follow up.

Maintain a high level of expertise with the evolving portfolio of products, services, pricing, competition, and market trends.

Manage Territory and Expenses

Collaborate with various business units to enhance customer experience and resource utilization.





Coordinate and manage resources, schedule calls, book travel, and manage the territory budget.

Maintain accurate records of customer interactions and report expenses promptly for financial accountability.

QUALIFICATIONS

Post-secondary qualification in biological sciences, business, or veterinary technology.

Strong leadership and relationship-building abilities.

Excellent planning, organization, and communication skills, both written and verbal.

Skilled in consultative (solution) selling techniques.

Comprehensive understanding of veterinary hospital operations, including laboratory and clinical procedures, practice administration, staff training, and workflow.

Proficient in interpreting scientific and medical information.

Strong computer and technical skills.

Bilingualism (English/French) is an asset

Zoetis Canada offers a competitive and comprehensive total rewards package, which includes:

health, dental, vision and virtual care

personal spending account

employee assistance program

Base Pay Range: $73,000 - $86,000

QUALIFICATIONS Zoetis Canada is committed to providing accommodations for candidates with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please inform us of any required accommodations during the application process.

About Zoetis At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

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📌 Diagnostic Account Manager (Montreal)
🏢 Zoetis
📍 Montreal