As a Manager of Customer Success, you will lead and inspire a team of Customer Success Engineers managing a proactive, customer-results-focused Customer Success motion. You will be responsible for guiding the team, anticipating customer needs, driving measurable outcomes, and delivering consistent value across the customer lifecycle. You will act as a people leader, coach, and change agent, balancing team development, customer outcomes, and cross-functional collaboration. This role plays a critical part in shaping how Feroot Security partners with customers and ensures Customer Success is viewed as a strategic driver of adoption, retention, and growth. What You’ll Do Lead, coach, and develop a team of Customer Success Managers, fostering a culture of accountability, innovation,



and customer focus Establish a explicit vision for Customer Success and translate that vision into daily behaviors, workflows, and execution standards Drive a shift from reactive issue management to proactive engagement, risk identification, and value realization Ensure consistent execution of the customer lifecycle from onboarding through renewal and expansion Partner with the team to define customer goals, success criteria, and measurable outcomes Identify adoption barriers and customer risks early, ensuring action plans are in place before issues escalat e Act as an escalation point for complex or high-risk customer situations, supporting structured

📌 Manager Of Customer Success (Toronto)
🏢 Feroot Security
📍 Toronto