Exceptional Hospitality Starts with YouPicture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Agent.Job DescriptionExceptional Hospitality Starts with You. Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Agent, you're not just ensuring a seamless check-in and check-out process – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.ResponsibilitiesDeliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistanceSupport efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accuratelyProvide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiriesPromote hotel services: Use up‐selling techniques to recommend hotel amenities and maximize room and service revenueDelight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communicationsQualificationsWhat It Takes to Make the StayAt Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team MemberA passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.What are we looking for?Previous experience in a customer-focused industryPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceExcellent grooming standardsCalm, efficient,



and organized with great attention to detailAbility to multi‐task while maintaining a positive attitude when working with a GuestProfessional manner with an emphasis on hospitality and guest serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in cash handlingFront Office/Concierge experience in the hotel, leisure, and/or entertainment sectorsConflict resolution experienceThis job is posted for an existing vacancy.Hilton Mississauga/Meadowvale welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.ACCESSIBILITY Hilton Hotels And Resorts Are Committed To Providing Equality Of Services, Access To Facilities For All Our Guests. For More Information On This Hotel's Accessibility For Ontarians With Disabilities (AODA) Policy And Plan, Please Contact The Hotel [email protected] Free: 1-844-398-0378About UsAt Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.Our award‐winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world‐class brands, and a company‐wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.Whether you're starting your career or exploring something new,



Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.Join an Award‐Winning Workplace CultureAt Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.About The TeamHow We'll Help You ThriveAt Hilton, we don't just offer jobs—we provide careers built on support, growth, and exceptional benefits that empower you to Thrive personally and professionally. We're proud to invest in our Team Members' mental and physical wellbeing, ensuring they feel valued and supported in an inclusive and diverse environment.When you join Hilton, you gain access to unmatched perks and benefits, including*:Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world‐class hotels through our Go Hilton travel programMental wellbeing resources – Your health comes first. Eligible Team Members receive free counseling and support through our best‐in‐class Employee Assistance Program (EAP)Generous paid time off (PTO) – Recharge, relax, and take time for what matters mostExtended health and welfare plans – Get added peace of mind with health and wellness benefits that go beyond provincial coveragePension and RRSP plans – We've got your future in mind with retirement plans that help you grow your savingsDiscounts and perks through Perkopolis – Enjoy exclusive savings on travel, shopping, tickets, and more!Perks availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. #J-18808-Ljbffr

📌 Guest Service Agent - Hilton Mississauga Meadowvale
🏢 Hilton
📍 Mississauga