Specialist role focuses on supporting bank partners through their launch journey and ensuring operational efficiency. In this entry-level position at FISPAN, you will work closely with the Partner Success team to facilitate the launch process from contract signature to operational handoff. Ideal for organized individuals with customer success experience, this role involves coordinating workshops, tracking project milestones, and ensuring high-touch communication with clients and stakeholders.
Key Responsibilities:
- Coordinate bank partner launches from signature to onboarding
- Maintain launch plans, milestones, and action items
- Collaborate on workshops with stakeholders and internal teams
- Develop expertise in FISPAN products and processes
- Provide pilot client support and troubleshooting Requirements:
- Bachelor’s degree in Commerce or related field
- 1-3 years in Customer Success Management
- Experience with B2B product launches
- Solid client-facing communication skills
- Ability to manage project timelines and dependencies Leverage your organizational and client-focused skills to help FISPAN redefine the banking experience.