Flight Centre - Human Resources Business Partner / Employee Relations - Vancouver, BC

Full time

Human Resources Business Partner / Employee Relations, Lvl II Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees.

The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

We’re looking for a Lead HR Business Partner to join our team and provide hands-on HR support across Flight Centre Canada. This role is ideal for an experienced HR professional who thrives in employee relations and who enjoys working closely with leaders and employees to build a fair, consistent, and engaging workplace.

In this role, you’ll be a trusted advisor to leaders, helping them navigate complex people matters with confidence and sound judgment. You’ll manage a high-volume portfolio of employee relations cases, conduct impartial investigations, and coach leaders to strengthen performance and accountability across the business.

You’ll also support HR operations, from rolling out new processes and tools to driving compliance and change initiatives, while partnering with HR colleagues on broader programs such as compensation, benefits, and leadership development.

French language is preferred (due to some work in Quebec), but not essential.

Operational HR Delivery Assist with day-to-day HR operations across Canada, monitoring and responding to employee and leader inquiry, proactively resolving people issues.

Support rollout and adoption of Workday HRIS, including manager/employee training, process updates, maintaining and updating system data

Assist with HR initiatives including policy updates, leadership development,



and tasks or projects as needed Employee Relations and Support Provide expert guidance to leaders and employees on performance management, policy, documentation, and compliance in line with company policy and legislative requirements.

Manage ER caseload from intake to resolution with clear SLAs and meticulous documentation and follow up.

Conduct impartial investigations (planning, interviewing, assessment/review, gather facts, report on findings, maintain documentation.

Track case progress and outcomes, identifying trends and recommending training or process improvements.

Coach leaders through complex employee relations cases, progressive discipline, and performance improvement.

Facilitate difficult conversations and influence fair, consistent, and defensible outcomes aligned to precedent and policy

Equip managers with toolkits, training, and conversation guides to handle people issues effectively.

Change Management & Compliance Provide assistance and guidance to leaders with the support of HR Leadership, during organizational changes.

Educate and coach leaders on process and policy, compliance, documentation, and other people-related business needs

Assist with documentation and administrative tasks as needed

Ensure HR practices and documentation meet provincial requirements

Contribute to a safe, inclusive, and accessible work workplace where all Flighties feel welcomed, respected, and supported to thrive

3–6 years of progressive HR experience with strong knowledge of HR policies, procedures, and best practices.

2–4 years of direct experience in employee relations, investigations, performance management, and leader coaching.

Proven ability to manage sensitive and complex people matters with discretion and sound judgment.

Comfortable balancing tactical HR delivery with strategic thinking.

French language skills preferred but not required.

We understand that our people are our most valuable asset.



Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You’ll have to experience it to believe it!

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

Personal connections: We are a big business founded on personal relationships.

Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.

We are strongly committed to supporting every single employee in their professional and personal development.

Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Generous paid time off policy

Travel perks/discounts

National/International Award Nights and Conferences

Group benefits including extended health care, dental and vision, gender affirming care, fertility care

Insurance including life, AD&D;, critical illness, long term disability

Employee Assistance Program

Global career opportunities in a network of brands and businesses

This posting reflects an active vacancy that we are currently seeking to fill.

As part of our recruitment process, AI tools may assist in the screening and assessment of applications. Final hiring decisions are made by our recruitment team and hiring managers.

Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.

📌 FLIGHT CENTRE - HUMAN RESOURCES BUSINESS PARTNER / EMPLOYEE RELATIONS - VANCOUVER, BC
🏢 Flight Centre Travel Group Canada
📍 Vancouver