Job Title: Senior L3 AI Engineer (JS-3)Location: Montreal, QCWork Arrangement: HybridEmployment Type: Full-TimeJob DescriptionWe are seeking a Senior Level 3 AI Engineer to provide advanced engineering support across the firm's enterprise AI portfolio, including Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, Gemini, and other AI products as they are introduced. The ideal candidate will have strong enterprise AI/LLM, Microsoft 365, automation, troubleshooting, security, and compliance experience.This role will serve as a senior escalation point for complex engineering issues, collaborate with Microsoft and AI vendor engineering teams, support new feature and model rollouts, and mentor Level 2.5 support teams.Key ResponsibilitiesAct as the first point of escalation for complex engineering issues across the enterprise AI portfolioInvestigate and resolve issues that cannot be resolved by Level 2.5 supportConfigure, deploy, administer, and scale enterprise AI products and servicesManage tenant and administrator configurations, integrations, connectors, and automationSupport integrations across Microsoft 365, Entra ID, Microsoft Purview/DLP, Azure OpenAI, and Power PlatformWork with Microsoft and vendor engineering teams to test, validate, and safely deploy current AI features and modelsEvaluate new capabilities while balancing enablement, security, compliance, and operational stabilityPerform advanced troubleshooting, incident management, problem management, and root-cause analysisLead technical investigations and contribute to post-implementation reviewsReview Level 2.5 documentation and knowledge articles for technical accuracy and completenessUpdate knowledge articles and provide corrections and improvements to the support knowledge baseTrain, mentor,



and uplift Level 2.5 support teams through deep-dive technical sessions and escalation guidanceOwn one AI product as the primary Point of Contact (POC) while maintaining working knowledge of the broader AI portfolioProvide coverage and structured handover across Montreal and Bengaluru teamsDevelop automation and tooling to reduce manual support and operational effortContribute to the development of AI agents designed to automate training, Level 2 support, and QA activitiesMonitor platform reliability and identify opportunities for continuous improvementRequired Qualifications6+ years of experience in engineering, platform engineering, or senior technical support roles within enterprise environmentsExperience supporting AI/LLM products or Microsoft 365 at enterprise scaleStrong understanding of Generative AI concepts, AI platforms, models, and enterprise AI adoptionStrong scripting and automation skills using Python, PowerShell, and Microsoft Graph APIExperience with CI/CD concepts and automated deployment practicesStrong experience with enterprise security and compliance controls for AI environmentsKnowledge of Microsoft Purview, DLP, access management, SSO, SCIM, audit logging, and responsible AI policiesExperience with connectors, Power Platform, and enterprise integrationsExperience integrating AI/M365 platforms with ServiceNow and identity platformsStrong troubleshooting, debugging, incident management, and root-cause analysis skillsExcellent documentation, mentoring, communication, and stakeholder management abilitiesBachelor's degree in Computer Science,



Engineering, or related field, or equivalent professional experienceAI & Microsoft TechnologiesMicrosoft CopilotOpenAI ChatGPTAnthropic ClaudeGrokGoogle GeminiAzure OpenAIMicrosoft 365Microsoft Entra IDMicrosoft Purview / DLPPower PlatformMicrosoft Graph APIServiceNowIdentity and Access ManagementCore CompetenciesAdvanced AI and M365 troubleshootingGenerative AI and LLM technologiesAutomation and scriptingFeature and model evaluationEnterprise AI security and complianceRoot-cause analysisKnowledge-base developmentTechnical mentoring and support enablementVendor and engineering collaborationIncident and problem managementAI agent and automation initiativesKey Performance IndicatorsReduction in time-to-resolution for complex engineering escalationsQuality and reliability of new AI feature and model rolloutsReduction in defects, rollbacks, and compliance issuesImprovement in knowledge article accuracy and coverageIncreased Level 2.5 first-time resolution through training and documentationReduction in manual effort through automation and AI agent initiativesPreferred QualificationsExperience within Financial Services or other highly regulated enterprise environmentsExperience managing enterprise AI governance and responsible AI practicesExperience with Microsoft and AI vendor engineering teamsStrong understanding of enterprise identity, security, and compliance frameworksBilingual English/French is an asset for the Montreal locationWorking ModelMontreal, Quebec HybridFollow-the-sun operating model with the Bengaluru teamStaggered working hours to maximize daily support coverageSingle-product ownership while maintaining broad portfolio knowledgeStructured handover of open incidents, issues, and engineering activities between locations #J-18808-Ljbffr

📌 SeniorAi Engineer (Js-3) (Montreal River)
🏢 AceStack
📍 Montreal River