Front Desk Receptionist

Full Time Front Desk Receptionist Position for Busy Multi-Specialist Clinic, located in Burlington, NC.

: Kernodle Clinic is a respected and progressive multi-specialty group practice with Clinics in Burlington, Mebane and Elon. We are a community leader that offers challenging and rewarding opportunities for our employees.

Kernodle

Clinic is a multi-specialty practice with more than 100 providers located just off I-40/I-85. Burlington is accessible as a day trip to NC mountains and beaches. Ample recreational activities, shopping, and easy access to metros (Greensboro, Raleigh and Durham) are unique to Burlington.

We are currently seeking patient-focused individual for a Front Desk Receptionist position in our Gastroenterology Department. This position would be located at our Burlington Kernodle Clinic location. All candidates must have exceptional customer service, computer experience, medical knowledge, multi-tasking skills and be able to provide a friendly and welcoming environment to our patient population.

Medical administrative training or certification preferred. 1-3 years of experience in medical referrals, scheduling or medical office coordination preferred. EPIC experience a plus but not required. Schedule would be Monday thru Friday,



8:00 – 5:00 p.m.

Job Type: Full time

Skills

Strong organization and time management skills

Knowledge of insurance verification and prior authorization processes

Excellent communication and customer service skills

Ability to manage multiple referrals and priorities simultaneously

Attention to detail and accuracy in documentation

Duties Include, but not limited to the following:

- Receive, review and process incoming and outgoing GI referrals

- Schedule appointments

- Ensure referrals include appropriate clerical documentation, lab results, imaging and provider notes

- Prioritize referrals based on urgency and provider guidelines

- Enter and track referrals in the electronic medical record

- Contact patients to schedule GI consultations and follow up appointments

- Provide patients with appointment instructions, preparation guidelines and necessary documentation

- Make sure patients are seen at the correct follow-up times

- Record patient information in the medical record regarding patient messages and documenting phone calls

- Answer on average 70 phone incoming and outgoing calls

- Frontline of communication and first patient contact

📌 Front Desk Receptionist (Burlington)
🏢 Kernodle Clinic
📍 Burlington