Lead transformative CCaaS initiatives at Accenture Song. This role drives technological innovation and project delivery across customer channels while leading project teams effectively.As a CCaaS Project Leader, you'll be instrumental in aligning Accenture's offerings with market demands, driving strategic growth initiatives. With over ten years of experience in cloud contact center systems, you will work collaboratively with senior leadership and technology partners, ensuring successful project outcomes and stakeholder engagement.
Your insight into market trends will inform transformational strategies and value propositions.Key Responsibilities:Manage full CCaaS delivery lifecycle for large-scale projectsEstablish relationships with senior management for future initiativesDirect strategy and execution for platform migrationsDesign customer service-focused CCaaS solutions with partnersPlan project milestones using Agile methodologiesRequirements:10+ years with Cloud Contact Center platforms7+ years in strategic planning and project delivery8+ years aligning technology with operational benchmarks5+ years in AI and virtual assistant integrationProficient in English for diverse stakeholder interactionsLead Accenture Song's efforts in redefining customer service through cutting-edge technology-driven CCaaS solutions.#J-18808-Ljbffr