RESPONSIBILITIES:

- Delegate tasks to the VOIP technician team and follow up on delegated work to completion.
- Supervise the team, review quality of work, and provide constructive feedback.
- Provide hands‑on technical coverage for team members during vacations and absences.
- Polish, formalize, and document end‑to‑end phone system deployment processes.
- Work with the sales team to plan trade shows and marketing campaigns.
- Attend customer meetings as delegated by senior management.
- Receive priorities from, and report issues to, senior management.
- Expand knowledge of 3CX phone system administration.

SKILLS AND REQUIREMENTS:

- Work from our office in Vaughan, Ontario.
- Solid technical background in IT support, computer networking, or systems administration.
- Experience leading, mentoring, or coordinating a technical team (formal or informal).
- Must have strong verbal and written fluency in English and French.
- Ability to prioritize, delegate, and multitask.
- Deadline and detail oriented.
- Strong troubleshooting and critical thinking skills.
- Excellent communication and customer‑facing skills.
- Must provide a clean Criminal Background Check (CRJMC).




- Genuine interest in learning telephony and Linux systems.

ASSETS (NOT REQUIRED – WE TRAIN):

- Any exposure to VoIP, SIP, or 3CX v20.
- Debian OS.
- Experience writing process documentation or coordinating projects.
- CompTIA A+/Network+, ITIL, or IT‑related education.

ABOUT US:

- Our company was founded in 1997.
- We serve customers in the public and private sector, from small offices to large multi‑site international corporations.
- We are Canada’s largest 3CX Phone System vendor.

TYPE OF EMPLOYMENT:

- Full Time.

SALARY RANGE:

- $55K to $70K per year, based on skills and experience.

PERKS:

- Free on‑site parking.
- Business casual dress code.

WORKING HOURS:

- Rotating, scheduled additional on‑call for after‑hours emergencies.
- Any after‑hours work is paid at a minimum of 3 hours per occurrence.

LANGUAGES:

- Strong verbal and written English skills required.
- Strong verbal and written French skills required.

POSITION LOCATION:

- In‑office, in‑person.

APPLICATION SCREENING:

- We use automated tools, including AI, to review and screen applications for this role.

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📌 VOIP Team Manager (Vaughan)
🏢 Lifeline, Total IT Solutions
📍 Vaughan