Join the mission at WCB-Alberta as an Employer Account Services Representative I. This full-time, temporary role offers an opportunity in Edmonton or Calgary to enhance customer experiences while managing a high volume of inquiries. You will play a vital role in the workplace safety ecosystem, providing support to various employers in Alberta.
Ideal candidates will exhibit exceptional customer service abilities and possess strong organizational skills. Your efficiency and attention to detail will help improve service delivery in a technical setting. Key Responsibilities:
- Triage shared email correspondence effectively
- Locate and update employer contact details
- Manage credit refunds and automatic debit setups
- Generate required employer reports and letters
- Process account maintenance transactions accurately Requirements:
- High School diploma with relevant office experience
- Solid problem-solving and time management skills
- Ability to handle a large workload efficiently
- Experience with PAM and related applications
- Reliable and available for specified work hours Bring your expertise in customer service to make a meaningful impact in Alberta.