Become a vital part of GardaWorld as a Control Centre Operator in Calgary, Alberta. This full-time role is essential for managing communications and operations across Western Canada. As a full-time Control Centre Operator, you'll oversee after-hours scheduling while serving as the communication hub between agents, supervisors, and clients.

Your responsibilities include managing call inquiries and resolutions, ensuring a high standard of customer service. This position also allows you to utilize insights to recommend enhancements in operations. Key Responsibilities:

- Facilitate inbound and outbound call management
- Collaborate with management to address operational issues
- Resolve customer complaints and provide solutions
- Maintain ownership of requests from start to finish
- Recommend process improvements based on collected data Requirements:
- High school diploma or equivalent is mandatory
- 1-2 years of customer service experience essential
- Capable of working under pressure in a rapid-paced setting
- Multitasking and prioritization skills required
- Minimum typing speed of 50-60 words per minute Harness your communication skills to make a difference at GardaWorld in Calgary!

📌 GardaWorld Full-Time Control Centre Operator (Calgary)
🏢 GardaWorld
📍 Calgary