Reporting to the Director, Facilities Maintenance Operations, the Manager of Facilities Operations - ITC ensures the safe, reliable, and compliant operation of CHEO’s facilities. The role manages day‑to‑day systems operations, preventive maintenance, service requests, contractor oversight, stakeholder engagement, and emergency response. It also contributes to CHEO’s 10-year, $812 million redevelopment plan and long‑term sustainability initiatives. This role oversees Integrated Treatment Center (ITC) buildings totaling 0.5 million sq. ft. in a 24/7 environment. The Manager leads the supervisor and unionized trades, addressing thousands of service requests and work orders annually. With responsibility for HVAC, plumbing, electrical, medical gases, elevators, and building envelope systems, the role emphasizes preventive maintenance, emergency readiness, and regulatory compliance. The Manager also contributes to capital renewal projects, energy efficiency measures, and long‑term infrastructure planning, ensuring facilities remain reliable, sustainable, and aligned with CHEO’s patient care mission. Success in this role requires a team-oriented, analytical, and detail‑oriented leader who is also a strong communicator with expertise in facility management. By leveraging CMMS and Workday data to guide budgets, contracts, and asset planning, you will foster a culture of safety and accountability, ensuring that facilities remain resilient, efficient, and aligned with patient care. MAIN RESPONSIBILITIES Oversee safe, reliable operation of building systems, including mechanical, electrical, plumbing, utilities, life safety, architectural systems (doors, locks, key management, furniture, fixtures, finishes), and medical systems such as gases, sterilization, and emergency power. Ensure systems are inspected, audited,



and maintained to applicable technical standards, regulations, and certifications (e.G., CSA, TSSA, ESA, ASHRAE, NFPA). Develop and maintain SOPs, standard work practices, and recommend policy enhancements to ensure consistency, compliance, and accountability. Serve as the primary liaison with landlords, tenants, or campus partners, addressing issues, maintaining productive relationships, and coordinating occupancy matters with staff. Lead and oversee the timely execution of service requests, work orders, and disruptions, ensuring efficient client response, timely communication, root cause analysis, and corrective action. Implement preventive and predictive maintenance programs through CMMS, supported by inspections, audits, and timely remediation. Monitor system performance, troubleshoot issues, and implement corrective actions, including seasonal operational changes (e.G., HVAC transitions) to ensure safe and reliable facility performance. Ensure compliance with building codes, occupational health and safety legislation, infection prevention standards, hazardous materials, and CHEO policies, through audits, quality assurance reviews, and continuous monitoring, recommending updates as requirements evolve. Identify and mitigate operational risks by implementing monitoring, contingency, and emergency response plans. Promote a proactive culture of safety, risk awareness, and emergency preparedness across operations. Advance energy conservation and environmental sustainability initiatives,



including LEED-related programs, and recommend enhancements to sustainability policies. Ensure all spaces meet safety, accessibility, regulatory, and infection prevention standards. Contribute to site evaluations, occupancy plans, and municipal/regulatory approvals, recommending improvements to approval processes where applicable. Direct staff and service providers in planning and coordinating utility and medical system shutdowns during moves or transitions. Develop requirements, participate in RFP processes, and manage service contracts and SLAs, monitoring performance, escalating issues, and implementing corrective actions. Build and maintain strong relationships with contractors, regulators, and service providers, maintaining a registry for continuity. Provide input into review of specifications, procurement strategies, bid packages, and long‑term planning to ensure provider performance and quality. Contribute operational input into capital and redevelopment projects to align with CHEO standards and recommend design or operational refinements for efficiency and compliance. Engage and align architects, engineers, contractors, and internal stakeholders (clinical operations, critical care, IS, facilities, safety, IPAC) to deliver safe, cost‑effective solutions. Ensure commissioning, testing, handover, change management, and as‑built documentation are properly integrated into facility operations, recommending enhancements where needed. Lead planning and coordination of system shutdowns during construction and commissioning. Develop and recommend operating and capital budgets; oversee expenditures, forecasts, and cost‑saving opportunities, recommending adjustments as conditions change. Manage lease, service contracts, and vendor

📌 Manager (Integrated Treatment Centre), Facilities Department - Permanent Full-Time (Ottawa)
🏢 CHEO
📍 Ottawa