Take a leading role in managing strategic accounts at Trilogy, focusing on high-value renewals and advanced AI collaboration. Elevate executive relationships while leveraging AI systems.
As a Strategic Account Manager, you will oversee Trilogy's most critical enterprise renewals. Your responsibilities include nurturing executive relationships and negotiating complex, multi-year contracts. Collaborate closely with Fiona, our AI-powered renewals agent, ensuring customer insights enhance operational efficiency and independent execution.
Key Responsibilities:
• Manage major enterprise renewal accounts with seven-figure deals • Collaborate with AI systems to refine renewal processes • Assess customer health signals for favorable outcomes • Utilize Salesforce to forecast and mitigate renewal risks • Optimize renewal operations through insights from customer interactions
Requirements: • Experience managing enterprise renewals for B2B software clients • Proven track record of 90% retention rates or higher • Expertise in complex renewals over $1M • Proficiency in Salesforce or similar CRM platforms • Exceptional communication and negotiation skills
Deliver strategic account management that ensures renewals success and drives AI enhancement at Trilogy. #J-18808-Ljbffr