Join Reliance as a Senior Manager in Contact Center Strategy, where innovation meets operational excellence. Your expertise will enhance customer interactions in a rewarding environment.In this role, you will lead the strategic direction for contact center operations at Reliance. Your focus will be on developing a high-performance culture, operationalizing innovative strategies, and improving overall effectiveness to ensure outstanding customer outcomes. You will also develop leadership talent and manage performance metrics.Key Responsibilities:Oversee daily operations of contact center teamsFoster a culture of accountability and continuous improvementImplement AI and process enhancements for efficiencyMentor and develop talent to create robust leadersAnalyze and resolve customer service issues effectivelyRequirements:8 to 12+ years experience in contact center leadershipSuccess in complex, multisite operational managementExcellent communication and people management skillsCompetent in Microsoft Office and CRM toolsFamiliar with NiCE CCaaS and SAP platformsElevate customer service standards at Reliance, where your leadership will make a significant impact.#J-18808-Ljbffr

📌 Senior Manager In Contact Center Strategy (Ottawa)
🏢 Reliance Home Comfort
📍 Ottawa