Grow your career at NTT DATA as a Senior Technical Support Associate in Montreal, Quebec. In this 12-month onsite position, you'll provide hands-on support for Apple devices.
Become a part of an cutting-edge team at NTT DATA. This role is ideal for someone with solid client service skills and a knack for troubleshooting Apple systems. You will manage device configurations, assist with Apple ID issues, and ensure customer satisfaction through effective service. Fluency in French is a must for communication with users.
Key Responsibilities:
• Conduct troubleshooting and parts replacement for Apple gadgets
• Provide user support for iCloud, MDM solutions, and connectivity
• Monitor and document all service incidents within ITSM platform




• Coordinate hardware warranty claims and repairs
• Implement software and hardware upgrades for devices
Requirements:
• Minimum of 2 years' experience in Apple technical support
• High School diploma or equivalent; college degree preferred
• Relevant certifications like CompTIA A+ required
• Valid driver’s license with reliable transportation
• Availability for significant travel as needed
Bring your expertise to NTT DATA and support Apple users in Montreal.
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📌 Senior Technical Support Associate Role (Dorval)
🏢 NTT DATA Americas
📍 Dorval