Elevate client satisfaction in the role of Director, Client Experience Design & Strategy at Scotiabank in Toronto. Lead the way in creating impactful customer journeys. As a key member of the Client Experience Management Office, you'll contribute to designing a robust CX strategy that aligns with Scotiabank's vision. Your expertise in service design will facilitate improvements in customer interactions, driving retention and growth. Collaborate effectively with cross-functional leaders to ensure a consistent and positive client experience across all channels. Key Responsibilities:



- Lead the development of a comprehensive CX strategy - Optimize customer journeys through data and insights - Provide design support to cross-functional teams - Create prioritization frameworks for CX initiatives - Align with senior leadership on strategic CX goals Requirements: - Relevant Bachelor's degree; MBA is an asset - 10+ years of experience in client-focused design - Strong client research and analytics skills - Excellent relationship-building abilities - Resilience in ambiguous and energetic situations Drive Scotiabank's mission toward exceptional client experiences as you foster innovative strategies that deliver measurable business results. #J-18808-Ljbffr

📌 Director, Experience Strategy At Scotiabank (Toronto)
🏢 Scotiabank
📍 Toronto