Join Air Liquide as a Customer Experience Representative in Edmonton, where you will provide exceptional service and support to our valued customers. Engage in meaningful interactions that drive satisfaction and sales performance.
In this position at Air Liquide, you will focus on delivering a stellar customer experience while managing inquiries related to orders, invoicing, and technical advice. You will collaborate closely with diverse teams to meet evolving customer needs while actively contributing to sales growth through innovative solutions. Your proactive approach and dedication will play a pivotal role in promoting customer satisfaction.
Key Responsibilities:
• Address customer inquiries via calls and emails effectively
• Propose tailored solutions and products to enhance customer satisfaction
• Facilitate logistics for productive order processing and delivery
• Continuously improve operational processes with your team
• Support training initiatives and share best practices
Requirements:
• Relevant diploma in Marketing, Sales, or related disciplines
• 2 to 5 years' experience in a call center role
• Familiarity with CRM, ERP, and Google Suites
• Proficiency in Ring Central and customer management systems
• Strong analytical and communication skills
Be a key player in enhancing customer interactions at Air Liquide in Edmonton.
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