Miratech Group is seeking a seasoned Genesys Cloud CX Reporting SME for a large-scale public sector contact centre modernization program. The role emphasizes reporting, analytics, KPI definition, dashboard configuration, and advisory support to client stakeholders from day one. The ideal candidate will operate independently, deliver hands-on results, and architect reporting solutions while guiding governance and data strategy across the engagement. Fluency in English and French is a plus.
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📌 Genesys Cloud CX Reporting SME - Dashboards & KPIs (Winnipeg)
🏢 Miratech Group
📍 Winnipeg
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