Lead client experience initiatives for Commercial Banking at National Bank in Edmonton, Alberta. This strategic position blends team leadership, operational execution, and a focus on customer satisfaction.As the Senior Director of Client Experience & Commercial Support, you will evolve and enhance the support model for commercial clients. Your role will involve collaboration with various teams to ensure high-quality service delivery while driving innovation and operational efficiency. Develop and nurture talent within your team to align with the bank's strategic goals.Key Responsibilities:Develop a skilled team dedicated to client satisfactionEvolve the client support model for future needsCoach leaders to enhance talent development and engagementOversee team performance metrics and operational outcomesIdentify process improvements to enhance client serviceRequirements:Bachelor's degree or equivalent in Commercial BankingProven experience in managing teams and projectsFamiliarity with Commercial Banking client needsSkills in operational efficiency and strategic initiativesStrong communication and collaboration skillsTransform the commercial client experience at National Bank by leveraging your leadership acumen.#J-18808-Ljbffr

📌 Senior Director, Commercial Banking Experience (Edmonton)
🏢 Banque Nationale du Canada
📍 Edmonton