Shape member engagement strategies at Tru Cooperative Bank as the Director focusing on CRM and contact centre operations. Your expertise in Dynamics 365 and AI will enhance member satisfaction.As a leader, you will operationalize CRM strategies that align with enterprise goals while driving innovation in member interaction models. Your role encompasses lifecycle-driven engagement and ensuring the seamless integration of AI capabilities.



This position demands extensive experience in CRM platforms and the ability to lead cross-functional teams to achieve outstanding results.Key Responsibilities:Lead development of engagement strategies across platformsImplement Dynamics 365 for data-informed member experiencesEnhance omnichannel capabilities with AI-driven insightsMaintain unity in CRM and member engagement initiativesMonitor performance and establish key metrics for successRequirements:Educational background in IT or related fields8+ years in CRM-related leadership positionsExperience in financial services and omnichannel systemsProven strategic thinker with strong communication skillsSuccessful track record in leading technology integration projectsJoin Tru Cooperative Bank to elevate member engagement through effective CRM strategies and creative technological solutions.#J-18808-Ljbffr

📌 Tru Cooperative Bank Director Of Member Engagement (Langley)
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📍 Langley