Scarborough Health Network (SHN) in Canada is seeking a Service Desk Lead to manage the Digital Service Desk team, ensuring high-quality technical support and customer service for staff across SHN campuses and satellite sites.
Reporting to the Senior Manager, Client Services, you will supervise day-to-day operations, escalate complex issues, implement ITIL-aligned processes, and drive improvements in automation, self-service, and knowledge management to support patient care.
📌 Healthcare IT Service Desk Lead (Canada)
🏢 Scarborough Health Network
📍 Canada
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