Take on a critical leadership role at Citigroup as a Senior Apps Support Lead, specializing in Pega and AI platform management. Guide teams to ensure system stability and enhance service delivery across business functions.This full time position requires extensive Apps Support experience, focusing on managing complex issues and stakeholder engagement. You will lead support teams, implement best practices, and optimize resource allocation to boost incident response times. Your ability to communicate effectively with all levels of management will be vital for maintaining operational excellence.Key Responsibilities:Ensure system availability of Pega and AI platformsDirect incident management from detection to resolutionOversee vendor relationships for offshore servicesDevelop automation tools for incident resolutionMentor junior engineers to raise support standardsRequirements:Over 10 years of Apps Support experienceProven skills in stakeholder managementExcellent project management and communication skillsBackground in AI-powered platforms preferredBachelor's degree required; Master's degree is a plusLead the charge in enhancing Citigroup's application support through your expertise and strategic oversight.#J-18808-Ljbffr

📌 Senior Apps Support Lead At Citigroup (Mississauga)
🏢 Citi
📍 Mississauga