Shape the future of customer engagement as Director of CX Business Systems at the company. Leverage your expertise to drive technology adoption across customer experience channels.In this critical leadership role, you will lead the CX systems team, focusing on strategic delivery of creative technology initiatives. Your experience in managing complex projects and cross-functional teams will directly contribute to operational efficiency and enhance customer satisfaction.



You'll need to effectively communicate with diverse stakeholders while spearheading AI adoption strategies within the CX domain.Key Responsibilities:Develop a high-performing team of analysts and program managersEnsure adherence to project governance and effective system adoptionTranslate stakeholder objectives into technology strategiesOversee CX systems initiatives from conception to executionPartner with teams to enhance workflow and efficiencyRequirements:Bachelor's degree with 15+ years in Business Systems5+ years in leadership focusing on CXTrack record in technology strategy executionKnowledge of Salesforce and CX platformsStrong data-driven and strategic mindsetTransform customer interactions through innovative technology and strategic leadership at the company.#J-18808-Ljbffr

📌 Cx Business Systems Director At The Company (Toronto)
🏢 United States Digital Space
📍 Toronto