Become a Help Desk Technician at Echoworx on a one-year contract and deliver exceptional technical support. This role combines your strong troubleshooting skills and customer service expertise to efficiently resolve issues. As a critical member of the team, you’ll provide first-line support for customers both internal and external, while gaining experience in a quick-paced workplace.

Engage in improving processes and expanding your knowledge of technical support tools, benefitting customers with your dedication and clarity in communication. Key Responsibilities:

- Deliver first-level technical support for customer inquiries
- Track, log, and route issues appropriately
- Assist customers through the troubleshooting process
- Maintain documentation of support issues and resolutions
- Suggest enhancements to current support procedures Requirements:
- Bachelor’s degree in computer science or a related field
- 2+ years in customer support or help desk role
- Familiarity with Windows and Linux systems
- Proficiency in Microsoft Office Suite and networking concepts
- Strong time management and communication skills Contribute your technical expertise and customer service dedication to the dynamic team at Echoworx.

📌 Help Desk Technician Contract Role (Toronto)
🏢 Echoworx
📍 Toronto