Become a crucial part of Helcim’s Merchant Experience team as a Merchant Support Specialist. Provide exceptional customer support while resolving technical issues through effective communication and problem-solving. This position requires a strong background in technical customer service and a passion for building relationships.

You will be responsible for diagnosing problems, offering solutions, and ensuring a smooth customer service experience. Note that shifts start between 7:00 AM and 9:00 AM, with weekend availability required. Key Responsibilities:

- Deliver technical support through various channels
- Troubleshoot and resolve customer technical issues
- Engage with customers to find the root causes of problems
- Document customer interactions in the support system
- Improve support processes and knowledge base resources Requirements:
- Completed post-secondary education in business or related fields
- Solid time-management and organizational abilities
- Familiarity with G Suite tools is essential
- Excellent communication and interpersonal skills
- Previous experience in a technical customer service role is preferred Utilize your technical and interpersonal skills to support merchants at Helcim.

📌 Helcim Merchant Experience Support Role (Calgary)
🏢 Helcim
📍 Calgary