Join our innovative Canada Retirement Customer Contact Center as a Hybrid Bilingual Customer Support Specialist. You will facilitate seamless interactions for clients in need of retirement and investment assistance in both French and English. Fluency in both languages is essential as you navigate various client requests and provide comprehensive support.

Your role is pivotal in enhancing client experiences through proactive service and timely resolution of inquiries. The ability to cultivate positive customer relationships will be essential for success. Key Responsibilities:

- Handle increasingly complex client service requests
- Process client inquiries on retirement products
- Utilize administrative systems to resolve issues




- Assist with policy and form completions
- Report trends in client feedback to inform strategy Requirements:
- Completely fluent in French and English, both verbal and written
- Required experience in contact center environments
- Excellent communication and analytical abilities
- Solid organizational skills and attention to detail
- Industry-related education or experience preferred Leverage your bilingual skills to create an extraordinary customer service experience while working in a dynamic hybrid environment.

📌 Hybrid Bilingual Customer Support Specialist (Montreal)
🏢 Manulife
📍 Montreal