Guide the Membership and Rewards Support team in a hybrid Team Lead role at AMA. Leverage your coaching and mentoring skills to drive exceptional member interactions and team success. In this pivotal position, you will oversee a dedicated team, leading efforts in technology adaptation and continuous process improvements.

Your leadership will not only enhance member retention but also contribute to a collaborative setting that prioritizes growth and engagement. Help AMA make a difference in the lives of over one million members. Key Responsibilities:

- Support team members with system inquiries and escalations
- Monitor and maintain service levels across contact points
- Coach and guide representatives to uphold quality standards
- Develop training programs to bolster team capabilities
- Drive modernization initiatives within the team Requirements:
- Previous experience in a contact center environment
- High school diploma or equivalent work experience
- Leadership or coaching experience is an asset
- Familiarity with Microsoft Office and contact center applications
- Strong interpersonal and motivational skills Utilize your leadership and coaching talents to cultivate a thriving team culture at AMA.

📌 Hybrid Contact Centre Team Lead (Edmonton)
🏢 albertamotorassociation
📍 Edmonton