Elevate customer experiences as the Customer Success Manager at Dialpad, a hybrid role based in Kitchener, Ontario. Lead a team to drive product adoption and enhance customer satisfaction along with retention.
As the Customer Success Manager at Dialpad, you will manage a dedicated team of Customer Success Managers focused on Key Accounts. Your core responsibilities include fostering customer relationships, maximizing platform value, and leading retention strategies. Collaborate across departments to ensure that our solutions continually exceed customer expectations.
Key Responsibilities:
• Build and mentor a high-performing team of Customer Success Managers • Advocate for customer satisfaction and retention in Key segment • Drive product adoption and minimize churn with customers • Monitor customer health and resolve escalated issues • Collaborate with cross-functional teams for customer centric solutions
Requirements: • 2-3+ years of management experience in Customer Success • Proven SaaS expertise; telecommunications experience preferred • Bachelor’s degree in a technology related field • Robust communication and public speaking skills • Familiarity with Salesforce and customer success tools
Harness your leadership skills with Dialpad to drive customer satisfaction and engagement. #J-18808-Ljbffr