Help drive innovation in emergency health communications!

Join a team at the forefront of public safety and emergency response. The Health Services I⁢ Cluster's Emergency Health I⁢ Solutions & Technology Management Branch is seeking a skilled professional to help shape and support critical telecommunications and radio systems. In this high-impact setting, your expertise will contribute directly to the modernization and reliability of the systems that keep Ontario's emergency health services connected and responsive.

About the job

As part of our team, you will:

- analyze, design, implement and measure the performance of a wide and varied range of integrated network facilities, including mission-critical voice, data, radio, satellite and information technology for Central Ambulance Communications Centres (CACC) throughout the province
- provide both on-site and remote technical support for hardware and software, including desktops, servers, mobile and vehicle devices, and other networked systems
- ensure optimal service delivery and support for IT and telecommunications systems in ambulance dispatch centers and other locations
- lead the resolution of technical incidents and problems, offering expert guidance and working closely with vendors and internal teams
- provide senior-level support and guidance on telecommunications and IT solutions to various stakeholders
- provide hands-on operational support, including Tier 2 and 3 technical support, and manage critical implementations
- develop and monitor systems to track performance of integrated voice, data, and radio systems, and provide training to staff
- conduct regional seminars and help configure software-driven communication systems
- implement effective system change control and provide site-specific consulting services
- collaborate with other branches and vendors to resolve issues and keep technical documentation and knowledge databases up to date

What you bring to the team

Mandatory requirements

You have

- a valid class G driver's licence
- basic CPR Certification, first aid, and radio operation or ability to obtain such certification
- the ability to extensively travel throughout the assigned area, with occasional multi-day trips to rural and remote radio tower sites, hospitals and ambulance bases in areas not serviced by public or commercial transportation

Technical expertise and knowledge

You have

- experience working with communication technologies such as Avaya Aura R10, analog trunking, Avaya gateways, data networks, Session Initiation Protocol (SIP), Session Boarder Controller (SBC), and satellite telecommunications
- knowledge of current desktop operating systems, including Windows 10 and 11
- knowledge of current and emerging telecommunications systems technologies, including voice, data, satellite, information technology and radio used in CACCs
- the ability to provide expert advice, troubleshooting, and support
- knowledge of desktop hardware components, including processors, motherboards, BIOS, memory, network cards,



media devices, interfaces, printers, and other peripherals
- knowledge of server operating system configurations and services, and domain architectures including Windows Internet Name Service (WINS), Dynamic Host Configuration Protocol (DHCP), Remote Access Services (RAS), IP addressing, networking addresses, printer queues, and naming conventions

Analytical, organizational, and coordination skills

You can

- assess technical issues, perform cost-benefit analyses, and develop effective solutions
- coordinate installations and technical support carried out by vendors
- lead regional seminars on communications subjects for Emergency Health Services personnel

Communication skills

You can

- deliver training, write clear reports and instructions, create training materials, and communicate effectively with both internal teams and external partners
- support colleagues, peers, stakeholders, management, and end users by identifying technology solutions that improve day-to-day work and business processes

Incident and change management knowledge

You have

- knowledge of incident and change management practices
- an understanding of project management principles to help plan, coordinate, and deliver work efficiently
- time management skills to prioritize tasks and meet deadlines in a challenging environment

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy

What we offer





We are a dedicated and compassionate team of IT professionals committed to delivering reliable telecommunications solutions. Our work ensures that critical technology and communication systems are always ready to support rapid, effective responses in emergency situations. By joining us, you'll be part of a collaborative environment where your expertise directly contributes to public safety and operational excellence.

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

- a career that can grow across ministries and job functions
- versatile learning and developmental opportunities, including education and mentorship programs
- a comprehensive compensation and benefits package
- base salary that aligns to market trends with performance-based pay and scheduled salary progression
- tailored work arrangements, including opportunities like flex hours, self-funded leave and more
- a modern, friendly and accessible physical work environment

Additional information

Address: 1 English Temporary, duration up to 12 months, 2475 Don Reid Dr, Ottawa, East Region, Criminal Record and Judicial Matters Check, Driver's License History, Local Police Databases Search

Compensation Group: Ontario Public Service Employees Union

Schedule: 6

Category: Information Technology

Posted on: Monday, August 24, 2026

Note:

- About security checks:
- A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
- If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
- Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
- The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
- T-MG-248220/26

How to apply:

Please apply online, only, at www.ontario.ca/careers, quoting Job ID 248220, by Tuesday, September 8, 2026 11:59 pm EDT. Please follow the instructions to submit your application. If you require accommodation in order to participate in the recruitment process, please contact us at www.gojobs.gov.on.ca/ContactUs.aspx to provide your contact information. The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code.

📌 Information Technology Systems Officer (Ottawa)
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