Join our team as an IVR / Contact Centre Solution Architect, specializing in Salesforce Service Cloud Voice and Amazon Connect. Drive the design of scalable voice solutions that enhance customer service.

We are seeking an experienced architect proficient in Salesforce Service Cloud Voice and Amazon Connect. This role demands expertise in CRM, telephony, and contact centre operations. You will lead technical teams to translate business requirements into actionable solutions, ensuring smooth implementation and troubleshooting.

Key Responsibilities:
• Design and implement scalable voice contact centre solutions
• Lead technical teams and support deployment activities
• Troubleshoot solutions to ensure operational excellence




• Integrate Salesforce with internal and external systems
• Manage omni-channel routing for voice and digital workflows

Requirements:
• Proven experience with Salesforce Service Cloud Voice
• Solid understanding of Amazon Connect
• Familiarity with Salesforce Apex, Flows, and Process Builder
• Background in telephony service providers preferred
• Ability to bridge business and technical requirements

Bring your Salesforce and telephony expertise to elevate our contact centre solutions.
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📌 IVR Solutions Architect with Salesforce Expertise (Toronto)
🏢 Envision Technology Solutions
📍 Toronto