Drive operational success in Citi's Securities Services division as a Senior Support Analyst. This role encompasses hands-on operational management, stakeholder communication, and hybrid work arrangements.You'll become an integral part of the Data & Client Platforms group, focusing on enhancing production support for key applications utilized by major institutional investors. The position allows for direct involvement in platform modernization and automation initiatives, encouraging innovation while managing incident life cycles and driving efficiencies across services.Key Responsibilities:Provide L2 support, ensuring timely incident managementConduct platform checks and foster stakeholder communicationAct as liaison for client-impacting issuesLead problem-solving efforts for recurring incidentsDrive automation and operational improvements in supportRequirements:At least 5 years in application support or operationsProficient in ITRS Geneos and SQLDemonstrated ITIL practices for production rolesExperience in scripting procedures for efficiencyKnowledge of global support operationsJoin Citi in pushing the boundaries of operational excellence and client service!#J-18808-Ljbffr

📌 Senior Support Analyst In Securities Services (Mississauga)
🏢 Citigroup
📍 Mississauga