Lead customer and employee experience transformations at PwC as a Senior Associate in experience design. Collaborate on strategies that drive loyalty and engagement through cutting-edge user experiences.

As a Senior Experience Designer, you’ll play a key role in PwC’s Customer Transformation practice. This involves enhancing customer journeys and developing user-friendly strategies by utilizing human-centered design principles. By combining research, data analysis, and UX best practices, you will create adaptable solutions tailored to meet client needs.

Key Responsibilities:



• Support customer transformation engagements and service design improvements • Conduct user research and generate actionable insights • Create high-fidelity wireframes and interactive prototypes • Oversee Salesforce Experience Cloud deployment and governance • Collaborate with stakeholder teams on UX initiatives

Requirements: • Experience in digital experience architecture and UX strategy • Familiarity with Salesforce Experience Cloud frameworks • Strong analytical and storytelling skills • Proven project management capabilities in complex environments • Knowledge of web development standards and third-party integration

Your expertise in experience design will shape transformative solutions that enhance user interactions and satisfaction at PwC. #J-18808-Ljbffr

📌 Senior Experience Designer at PwC (Montreal)
🏢 PwC Canada
📍 Montreal