Become the driving force behind ADP's HCM Contact Centre as a Manager located in Etobicoke or Montreal. Leverage your leadership experience in a bustling contact centre to boost team performance and exceed client expectations.This role is ideal for candidates with an extensive background in Human Capital Management and strong managerial skills. You will oversee a team of technical specialists while ensuring smooth contact centre operations. Your ability to foster a culture of excellence will empower your team to effectively address complex technical inquiries and optimize overall service delivery.Key Responsibilities:Lead and coach a team of HCM support specialistsEnsure productive daily contact centre operationsEnhance client satisfaction through effective supportAddress trends to improve resolution timesReview performance and implement training strategiesRequirements:5+ years in Human Capital Management or HR Systems2 years in a leadership role within a contact centreFamiliarity with data management and APIsStrong skills in client issue managementExcellent interpersonal and coaching abilitiesLead and inspire your team to achieve new heights at ADP.#J-18808-Ljbffr

📌 Adp'S Hcm Contact Centre Manager Role (Shubenacadie)
🏢 ADP
📍 Shubenacadie