Take on a pivotal role as an IT Infrastructure Support Specialist in SE Health's Network Operations Center. This position entails critical monitoring and support tasks to ensure uninterrupted system availability 24/7. We require a motivated NOC Support Specialist with a minimum of 5 years Level 2 support experience.

You will engage in incident resolution, hardware support, and detailed documentation practices. Your adept customer service and technical troubleshooting skills will help ensure optimal network performance. Key Responsibilities:

- Monitor network and server performance actively
- Diagnose and resolve outages and slowdowns
- Follow escalation protocols for high-priority incidents
- Conduct scheduled maintenance and backups
- Update and maintain incident documentation and knowledge base Requirements:
- 5+ years experience in Level 2 support workplace
- Background in virtual desktop applications
- Proficiency in Microsoft Windows environments
- Excellent customer service and communication skills
- Valid driver's license for emergency site visits Apply your skills to improve health services at SE Health and contribute to meaningful change across the nation.

📌 IT Infrastructure Support Specialist - NOC Team (Markham)
🏢 SEHC
📍 Markham