Lead a globally distributed IT Support team at Magnet Forensics, enhancing employee support and experience. Focus on tech enablement and responsive issue resolution in this hybrid role. In the role of IT Support Manager, you'll combine leadership and technical expertise to drive outstanding service delivery.

This position calls for a customer-focused leader experienced in managing support teams across multiple time zones to ensure timely assistance. You will also utilize customer feedback to assess and improve service processes. Key Responsibilities:

- Lead and mentor a diverse IT support team
- Oversee hardware procurement and asset management
- Ensure reliable A/V technology in shared office spaces
- Enhance onboarding and offboarding processes
- Improve ticket resolution times and escalation processes

Requirements:

- Bachelor’s degree in IT, Computer Science, or related field
- Proven experience leading customer-centric IT support teams
- Robust technical expertise in IT systems
- Experience in IT equipment procurement
- Excellent communication and problem-solving skills

Drive team performance and improve IT support experiences at Magnet Forensics.

📌 IT Support Manager at Magnet Forensics (Ontario)
🏢 Magnet Forensics
📍 Ontario