IVR / Contact Centre Solution Architect (Salesforce experience with Amazon Connect)

Toronto, ON - Hybrid (3 Days WFO)

Experience Required: 10 & Above

12 months

Role Descriptions: IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice

(1) Experience on Designing| Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system(Amazon Connect preferred).

(2) Should have expertise in CRM| Telephony Knowledge| Customer Service Operations to deliver optimized and scalable voice experiences.

(3) Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.

(4) Experience in Implementing Omni-channel Routing for Voice and Digital Channels| also Salesforce Agent Force.

(5) Experience Customizing Salesforce Components Apex| Flows and Process Builders.(6)



Translate the Business Requirement into Scalable Contact center Designs| and Technical-Specifications.

(7) Design SCV Solutions Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.

(8) Understanding and experience on IVR Flows| Queues| Routing Profiles and Contact Lens.

(9) Support Deployment and Lead the Teams.

(10) Valuable to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect)

Thanks & regards,

Lakshmi Bhavani

Apptoza Inc.

Phone: (phone hidden) Ext 4640

Phone: (phone hidden) Ext 1105

Mail id : [email protected]

Linkedin : linkedin.com/in/lakshmi-lucky-02629823a

📌 IVR / Contact Centre Solution Architect (Salesforce experience with Amazon Connect) (Toronto)
🏢 apptoza
📍 Toronto