- 1) Experience on Designing| Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system(Amazon Connect preferred).
- (2) Should have expertise in CRM| Telephony Knowledge| Customer Service Operations to deliver optimized and scalable voice experiences.
- (3) Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.
- (4) Experience in Implementing Omni-channel Routing for Voice and Digital Channels| also Salesforce Agent Force.
- (5) Experience Customizing Salesforce Components Apex| Flows and Process Builders.
- (6) Translate the Business Requirement into Scalable Contact center Designs| and Technical-Specifications.
- (7) Design SCV Solutions Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.
- (8) Understanding and experience on IVR Flows| Queues| Routing Profiles and Contact Lens.
- (9) Support Deployment and Lead the Teams.
- (10) Valuable to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect)

📌 IVR-Contact Center Solution Architect (Toronto)
🏢 Viva Tech Solutions
📍 Toronto