Start Date:

September 8, 2026

Contract End Date:

March 31, 2027

We are seeking an experienced

Senior Change Management Consultant

to support enterprise-wide business transformation and the adoption of a

Microsoft Dynamics-based enterprise solution .

The successful candidate will develop and execute strategic and tactical change management initiatives focused on

organizational readiness, stakeholder engagement, communications, training, adoption, and sustained behavioural change .

Key Responsibilities

Develop and implement comprehensive

change management strategies, plans, and frameworks .

Assess organizational readiness, stakeholder impacts, adoption levels, and resistance to change.

Develop strategies to improve

user adoption, engagement, utilization, and business outcomes .

Lead stakeholder engagement across business, operational, technical, and executive groups.

Develop

communication, training, sponsorship, coaching, and resistance management plans .

Support the rollout of current functionality, product enhancements, business process changes, and digital transformation initiatives.

Develop executive briefings, presentations, FAQs, newsletters, user guidance, release communications, and other change-related materials.

Establish adoption KPIs and measurement frameworks to track

readiness, utilization, proficiency, and change effectiveness .

Facilitate workshops, stakeholder consultations, focus groups, and feedback sessions.

Support governance activities, executive alignment, continuous improvement,



and post-implementation reviews.

Must-Have Qualifications

10+ years of organizational change management experience .

5+ years supporting enterprise business change and/or digital transformation initiatives .

Demonstrated experience leading change initiatives involving

enterprise applications, CRM solutions, and/or digital platforms .

Strong experience with

user adoption, stakeholder engagement, organizational readiness, and change impact assessments .

Experience with recognized change methodologies such as

Prosci ADKAR, ACMP/CCMP, Kotter, or equivalent .

Proven ability to build consensus and influence stakeholders at

business, technical, operational, and executive levels .

Strong communication, facilitation, presentation, analytical, and interpersonal skills.

Experience developing

change management, communication, stakeholder engagement, and training strategies .

Nice to Have

Experience working within the

Ontario Public Service (OPS)

or comparable public sector environments.

Experience with

Microsoft Dynamics

or other enterprise CRM platforms.

Experience establishing governance structures, KPIs, dashboards, and adoption measurement frameworks.

Experience working in complex, highly regulated environments.

AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

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📌 Change Management Consultant – Senior (Toronto)
🏢 BITS Recruiting
📍 Toronto