Take the lead in customer success as a Lead Customer Support Executive at Klipboard, Ontario. Cultivate a customer-centric culture and drive satisfaction metrics through your leadership. As part of Klipboard's expansion after acquiring RAM Global Solutions Ltd, you will oversee a skilled team committed to exemplary customer service.

This fully office-based role involves managing support operations, mentoring team members, and refining inventory processes to maintain optimal stock levels. Your leadership will play a key role in improving client relations and ensuring service excellence. Key Responsibilities:

- Supervise and train Customer Service Representatives (CSRs)
- Ensure timely resolution of customer issues and inquiries




- Manage stock inventory and implement control processes
- Establish performance metrics and report on team success
- Align customer service strategies with business goals Requirements:
- Bachelor’s degree in business or a related discipline is preferred
- 3+ years in customer support, including supervisory experience
- Experience in SaaS or technology-based environments
- Skilled in CRM and helpdesk tools
- Solid leadership and communication abilities Lead the way in enhancing customer satisfaction and team success at Klipboard.

📌 Lead Customer Support Executive at Klipboard (Oakville)
🏢 Klipboard
📍 Oakville