Become a Lead Customer Service Associate at PetSmart, where exceptional service meets teamwork. This role emphasizes assisting pet parents and leading associate training sessions. As a Retail Customer Service Lead, you will oversee the pet parent experience while fostering a supportive environment for your team.

Your responsibilities include managing store events, addressing customer concerns, and ensuring compliance with safety standards. Strong communication skills and a passion for pets will set you apart in this position. Key Responsibilities:

- Elevate customer interactions across all platforms
- Facilitate training and development for associates
- Promote and coordinate marketing for store events
- Maintain cleanliness and operational safety standards
- Support cash transaction processes and maintain accuracy Requirements:
- Minimum of 2 years of retail experience
- Preferred experience in a leadership role
- Flexible schedule availability, including holidays
- Solid communication capabilities
- Proficient in using computer systems Drive the customer service vision of PetSmart and support your team in creating a fantastic shopping experience for pet parents.

📌 Lead Customer Service Associate at PetSmart (Calgary)
🏢 PetSmart
📍 Calgary