Lead Operations Director - Telecommute (Vancouver)

Lead Operations Director - Telecommute (Vancouver)

25 Aug
|
Quandri
|
Vancouver

25 Aug

Quandri

Vancouver

Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We are building the AI operating system for North America's best insurance agencies and brokerages. Better insurance means families protected from harm, businesses able to take risks, and communities more resilient when the worst happens.

Quandri brings deeply specific, vertically-focused AI to the industry's most critical stakeholders:insurance agencies and brokerages. Agents are the lifeblood of the industry, the place where most property and casualty insurance is sold and serviced. Quandri sits at the cutting edge of this shift, rebuilding how agencies operate one workflow at a time.

We pair a deep understanding of insurance processes, systems, and data with serious technical capability and proprietary models, so the transformation is tangible and operational rather than aspirational. We're making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance distribution. We are headquartered in beautiful Vancouver, BC, backed by leading US and Canadian investors , and the recognition has followed: Quandri is looking for a Senior Revenue Operations Lead to own the systems, processes, and analytics that keep our go-to-market engine running.

This role sits at the center of Sales, Business Development, Customer Success, Implementation, and Finance - designing the territory plans, tooling, and processes those teams rely on, and turning data from our GTM tech stack into decisions leadership can act on. Champion practical AI adoption across GTM teams, building repeatable, well-documented workflows rather than one-off use cases.



GTM Technology Stack Management Own administration, configuration, and optimization of the GTM tech stack, with HubSpot as the system of record for the GTM teams.

Manage the dialing and sales-engagement stack (e.g., Evaluate, implement, and integrate recent tools as the GTM stack grows, maintaining a coherent, well-documented tech ecosystem and clean data flow between systems. Process & Systems Architecture Design Design and document scalable processes and workflows for BDRs, Account Executives, Implementation Managers, Customer Success Managers, and the Finance Teams, from lead handoff through renewal. Build and maintain the underlying architecture (HubSpot pipelines, properties, workflows, and automations) that supports those processes.

Identify process gaps and inefficiencies across the customer lifecycle and lead cross-functional projects to resolve them. Cross-Functional Collaboration Act as the connective tissue between Sales, BDR, Customer Success, Implementation, Marketing, Product, and Finance on all things GTM operations. Partner with Finance on pipeline hygiene, forecasting inputs, commission-relevant data, and revenue reporting accuracy.

Partner with Marketing Operations on lead generation, nurturing account-based engagement and coverage, and other higher funnel activities that ultimately connect with BDRs and AEs.

Represent Revenue

Operations in cross-functional planning (territory, quota, headcount, and process changes) to ensure systems and data can support - } (looks glitch?) to ensure systems and data can support decisions before they’re finalized. Reporting & Analytics Build and maintain dashboards and reports in HubSpot to give leadership real-time visibility into pipeline, forecast, and team performance. Ensure data integrity across the CRM and downstream rep #

📌 Lead Operations Director - Telecommute (Vancouver)
🏢 Quandri
📍 Vancouver

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